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Summary of National Magazine Exchange Customer Service Calls

22 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
01:08 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact National Magazine Exchange to Ask about:

Cancellation:

  • “Cancelation”
  • “I cancelled it but they're still taking money off my card. I want it returned.”

Refund:

  • “Would like a refund”

Payments and Charges:

  • “They keep trying to charge my card when I said don't want the service”

Other:

  • “To change my subscription”
  • “Change magazines”
  • “To talk to someone”

About National Magazine Exchange

Top 5 National Magazine Exchange Services

Customer Care

Top 5 National Magazine Exchange Products

Subscription, Sweepstakes

Top 5 Likes about National Magazine Exchange

Great customer service

Top 5 Dislikes about National Magazine Exchange

Refused the no word, Customer service, Refused to listen to the word no, Would not accept the no word, Response to my request for a full refund

Summary

The company has been on the market since 1985. The company is a paper and magazine retailer. At the present time, the corporate headquarters is based in Clearwater, FL. National Magazine Exchange is an industry leader in sweeps-driven magazine subscription sales for more than 500 publishers. Through the years N.M.E. has sold thousands of hard-selling magazine subscriptions to people who only wanted to know if they were the winners of the sweepstakes. The company's sales reps contact the person in the sweepstakes and than send him papers and magazines, whether he/she wants them or not. Over the past three years BBB received 402 complaints about the company.

National Magazine Exchange reviews and complaints

National Magazine Exchange is ranked 88 out of 457 in Periodicals & Publishing category

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National Magazine Exchange Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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